Terms and Conditions

These terms and conditions explain the main rules that apply when you access or use the SweepBetz Casino website, create or use a player account, play any available games, participate in promotions, or use any related services we provide (together, the “services”).

By visiting the site, registering an account, or using any part of the services, you agree to follow these conditions of use. If you do not agree, you should not use the platform.

These site terms are written to be clear and practical. They outline key rights, responsibilities, limits, and expectations for both you and SweepBetz Casino, so you can make informed decisions before you play.

Who Can Use SweepBetz Casino (Adults Only)

SweepBetz Casino is intended for adults only.

To use the platform, you must:

• Be at least the legal gambling age where you are located.
• Make sure online casino-style gameplay is lawful in your jurisdiction.
• Understand that we may restrict or block access in certain countries, states, territories, or regions.

Access may be unavailable in some locations, even if you can technically reach the site. If your location is restricted, you may not register, play, or attempt to use the services.

Setting Up Your Account the Right Way

When you create an account, you agree to provide accurate, complete, and current information, and to keep it updated if anything changes. This includes details like your name, contact information, and other information requested during registration.

Additional account rules include:

• Your account must be registered in your own legal name.
• You may only create and use the number of accounts we allow per person, household, device, payment method, or network.
• You should not open an account on behalf of someone else, or use someone else’s details.

If we reasonably believe information is incorrect, misleading, incomplete, or not yours, we may restrict certain features, request verification, or suspend the account while we review.

Identity Checks That Protect Players and the Platform

To help protect the community and meet operational, security, and compliance requirements, we may ask you to verify certain details at any time, including before you can withdraw or redeem prizes.

Verification may include requests to confirm:

• Identity and age
• Address or location
• Ownership of a payment method or funding source
• Account activity details, where needed to reduce fraud and misuse

Acceptable documents and timing can vary. If verification is incomplete, delayed, or unsuccessful, some actions (including withdrawals or redemptions) may be limited until the review is finished.

Keeping Your Account Secure Is Your Responsibility

Your player account is personal. You are responsible for keeping your login details confidential and for all activity that happens through your account, whether or not you personally authorized it.

To keep your account safe:

• Do not share your password or login codes with anyone.
• Do not allow anyone else to use your account, even friends or family.
• Contact support promptly if you suspect unauthorized access.

Accounts cannot be sold, transferred, assigned, or used “on behalf of” another person. If an account is shared or misused, we may restrict it to protect the player and the platform.

Deposits, Withdrawals, and Account Balances (What to Expect)

Payment processing depends on multiple factors, including the payment method, verification status, and transaction review checks.

Important notes about transactions:

• Available payment methods may change over time and can vary by location. At certain times, we may accept options such as Visa and MasterCard.
• Processing times are not guaranteed and may be affected by bank processing, verification reviews, or technical issues.
• Limits, fees (if any), and minimums may apply and will be shown during the transaction flow or in relevant checkout pages.
• Withdrawal or redemption requests may be reviewed before approval, including reasonable checks to help prevent fraud, chargeback abuse, or other prohibited activity.

If there is a discrepancy between a displayed balance and our internal transaction records, our records may be used to investigate and resolve the issue fairly.

Bonus Offers and Promotions Come With Extra Rules

Promotions, bonuses, and limited-time offers may be available from time to time. Any bonus terms that apply to a specific offer will be provided with that promotion, and those bonus terms are part of the service terms when you choose to participate.

Common bonus conditions may include eligibility requirements, playthrough rules, time limits, game restrictions, and maximum redemption or withdrawal limits.

Examples of how promotional rules may work on SweepBetz Casino include:

• Sweeps Coins bonuses generally require a 1x playthrough before related winnings can be eligible for redemption.
• Gold Coins are provided for entertainment play and are not redeemable for prizes.
• Some offers may expire if unused, such as 30-day promotional periods, or shorter claim windows like 24 hours for daily rewards.
• Some promotions may only be available in the United States, and may exclude certain states, including California, Michigan, Nevada, and Washington.
• Some offers may require verification before the bonus is activated, or before winnings connected to the offer can be redeemed.

Promotional availability is not guaranteed. We may change, pause, or remove an offer at any time, and we may limit eligibility to prevent misuse. Before you opt in, always review the specific offer details shown on the promotion itself.

Game Access Isn’t Always Identical for Every Player

We aim to provide a reliable experience, but game availability can vary based on factors like your device, operating system, browser, location, network connection, supplier updates, licensing limitations, and scheduled or emergency maintenance.

Because the platform may evolve over time, you understand that:

• Some games, features, or tools may be added, removed, suspended, or restricted.
• Certain promotions, payment options, or gameplay modes may not be available in all locations.
• Access may be interrupted for updates, fixes, or unforeseen technical issues.

Fair Play Standards and What’s Not Allowed

Using the platform means playing fairly and using the services only for their intended purposes. You agree not to engage in conduct that harms other players, compromises the platform, or attempts to gain an unfair advantage.

Prohibited behavior includes, for example:

• Using the services for unlawful purposes.
• Providing false, misleading, or stolen information.
• Fraud, collusion, or attempting to coordinate outcomes with other players.
• Chargeback abuse or intentionally reversing legitimate transactions.
• Bonus abuse, including exploiting offers in ways not intended, creating multiple accounts to claim promotions, or using methods designed to bypass offer limits.
• Attempting to manipulate gameplay, systems, or promotions, including through unauthorized software, scripts, bots, automation, or technical exploits.
• Allowing someone else to access or use your account.

If we detect unusual patterns or activity that reasonably suggests misuse, we may take protective actions while we review.

When SweepBetz Casino May Limit, Suspend, or Close an Account

We may refuse service, restrict features, or take other reasonable steps to protect players and the platform when we believe it is necessary.

This may include actions such as:

• Limiting access to certain services or features
• Suspending promotions or bonus eligibility
• Pausing withdrawals or transactions for review
• Freezing an account temporarily during verification or investigation
• Closing an account where rules have been broken or misuse is confirmed

We aim to apply these measures in a balanced way, based on the information available, and with a focus on platform safety and fairness.

Handling Errors, Glitches, and Incorrect Information

From time to time, issues can occur, including display errors, incorrect balances, mispriced packages, bonus crediting problems, game malfunctions, interrupted sessions, or other technical mistakes.

When a clear error happens, SweepBetz Casino may correct it and take reasonable steps to address the impact, which may include:

• Fixing incorrect balances or transaction records
• Voiding results that were directly caused by a malfunction or obvious system error
• Adjusting bonus crediting when an offer was applied incorrectly due to an error

We will aim to resolve these situations fairly and consistently, based on platform records and the nature of the issue.

Responsible Gaming Matters Here

Gambling should be treated as entertainment, not as a way to make money. You are responsible for choosing play limits that fit your budget and comfort level.

Responsible gaming tools, limits, or account restrictions may be available, depending on your location and the services currently offered. If you feel your play is becoming difficult to manage, we encourage you to seek support and use available safety tools.

You can also review guidance on our internal responsible play resources at “/responsible-gaming”.

Our Content and Technology Are Protected

The platform’s design, text, graphics, logos, branding, software elements, and other original materials are owned by SweepBetz Casino or used under license.

You may not copy, reproduce, republish, distribute, modify, reverse engineer, or commercially exploit any part of the site or its content without written permission, except where allowed by law for personal, non-commercial use.

Third-Party Game Studios and Service Providers

Some parts of the services may be provided by third parties, including game studios, payment processors, identity verification providers, hosting services, and other technical partners.

This means:

• Certain games or features may rely on third-party availability and systems.
• Third-party services may experience outages, updates, or operational limits outside of our direct control.
• Additional rules may apply to specific third-party services, where presented to you.

Practical Limits on Liability

We work to provide a secure, reliable platform, but you understand that not every issue can be prevented. To the extent permitted by applicable law, SweepBetz Casino is not responsible for losses or damages caused by circumstances such as:

• Service interruptions, delays, or technical failures
• Device or browser incompatibility, user settings, or connectivity problems
• Mistakes you make, including entering incorrect information or using the wrong payment details
• Failures or delays caused by third-party providers (including payment networks)
• Events outside reasonable control, such as power failures, network disruptions, or other force majeure events
• Misuse of the services or breaches of these platform rules

Nothing in these terms is intended to limit rights that cannot be limited under applicable law.

Services Are Provided “As Is” and “As Available”

The website, games, and related services are provided on an “as is” and “as available” basis. While we strive to maintain a quality experience, we cannot guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to These Site Terms

We may update these conditions of use from time to time to reflect changes in the platform, operational needs, security practices, legal requirements, or service improvements.

The most recent version posted on the website will apply from the date it is published, unless we clearly state otherwise. You should review this page periodically, especially before you deposit, participate in a promotion, or make a withdrawal request.

Other Policies You Should Review

These service terms work alongside other important policy pages that may apply to your use of the platform, including:

• “/privacy-policy”
• Bonus-specific rules shown on promotional pages (bonus terms)
• Cookie notices, where applicable
• Identity verification and anti-fraud practices, where applicable

If there is a conflict between a promotion’s specific rules and these general site terms, the promotion’s specific rules generally apply for that offer.

How to Contact SweepBetz Casino

If you have questions about these account rules, need help understanding a condition of use, or want support with your account, you can contact our support team through our official channels.

Email: “support@sweepbetz.com”

Using SweepBetz Casino means following these platform rules so the experience stays fair, secure, and understandable for everyone. By continuing to access the site or use the services, you confirm that you accept the current version of these terms and conditions.